Apparently, when their "fleet manager" inspected the car at 9:20AM on the day I rented the car, he/she reported two flat tires and it is Zipcar policy to flag that as an "accident" and send it to insurance for claims. After calling the number the Zipcar Facebook reps told me to call to follow-up, I was able to get some more details about the case. I've generally found the Zipcar team to be helpful and responsive, so it was considerably disappointing for this to have happened, especially over the holiday season when Zipcar would have been most helpful to me and my family. Unfortunately, while the customer service representative agreed that my explanation aligned with the phone call records, she stated that she was not authorized to lift the suspension. Your team will have phone call records of all of this. What happened was that I drove out of the parking garage, discovered the flat tire, then immediately reported and returned the car to Zipcar (literally just around the block/<1 mile of driving). I called two customer service representatives - one could not figure out why my account was suspended and the second said it was due to an accident even though I have never been in an accident with Zipcar! I suspect it was because one of my Zipcars had a flat tire, and I was mistakenly flagged for causing this. I've been a Zipcar loyal member for 9+ years and was really shocked to find that my account was suspended last week even though my account is in good standing! I unfortunately ended up having to use another company's services over the holidays because of this. I sent Zipcar the following message via Facebook (also tried to call and email them but they were not really responsive/helpful on those fronts) to explain my situation: after a few more calls, I was able to get some clarity on the "accident" they claimed I was involved (flat tire on the car). the second time they told me "it was related to an accident you were involved in." when I told them I had not been involved in any accident, they were unable to provide me any extra information. the first time, they told me "we can't tell you anything" I called them four or five times before I was able to get to the bottom of why my account was suspended. This was a pretty big surprise to me since my account is in good standing (no missed payments), I haven't been in any accidents, have never returned a car late or messy, and I hadn't received any email or phone notification from Zipcar regarding account suspension. Right around Christmas time, I logged into my Zipcar account and saw a notification that my account had been suspended. While we do not accept donations or payment of any kind, we strongly suggest that you support Legal Aid and other public service legal organizations either by donating directly to the Legal Services Corporation or finding your state or local Legal Aid office and donating to them.Ĭontact the subreddit moderators with questions, comments or concerns. See our list of megathreads before posting your question.įor a list of other location-specific legal subreddits, such as the United Kingdom, Ireland, Australia, New Zealand, France, Canada, Mexico, The Netherlands, or the EU please see here.įor a more relaxed and humorous meta discussion of the 'legal' advice offered elsewhere on Reddit and the posts here please visit Bestoflegaladvice.įor discussion of hypothetical legal questions, or other off topic law related questions please visit Legaladviceofftopic. Get answers to our most common questions, pointers to other sites about the law, and information about finding a lawyer of your own at the /r/legaladvice wiki.
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